Terms of Service

1. Agreement

By visiting our website, booking a repair, or leaving a device with iQube Tech Care, you agree to these terms. If you do not agree, please do not use our services.

2. Our service model

We operate a physical walk-in repair centre in Chennai. Work is performed on devices you bring to our address. We diagnose faults, provide a quotation, and start repair only after you approve the quote (except where you explicitly authorize diagnostic steps that may incur a fee, which we will explain first).

3. Quotations and payment

• Initial diagnosis for most walk-in jobs is free unless we tell you otherwise upfront.
• Quotes are based on inspection and may change if hidden damage is found—we will contact you before additional work.
• Payment is due when you collect the device unless we agree otherwise in writing.
• Prices quoted are in Indian Rupees (INR). Any taxes or levies applicable at the time of billing will be explained on your invoice or receipt when provided.

4. Parts and repair outcomes

• We use quality replacement parts appropriate to the repair quoted. We do not claim to be an Apple Authorized Service Provider.
• Liquid damage, severe board damage, and tampered devices may not be economically repairable—we will explain options including return of the device without repair.
• You are responsible for backing up data before service when possible. While we take care handling devices, data loss risk exists with any hardware work—we will discuss this for your specific job.

5. Warranty

Eligible completed repairs include a 90-Day Warranty covering the specific work performed, starting from the collection date. The warranty covers repeat failure of the same repaired component under normal use when the device has not been opened elsewhere, damaged by liquid, or physically abused after collection.

Warranty does not cover unrelated new faults, cosmetic wear, or damage caused after you leave our centre. To claim warranty service, bring the device and your job reference to our Mount Road centre within 90 days.

6. Unclaimed devices

If you do not collect a device or respond to our contact attempts within a reasonable period after we notify you that work is complete or that the device is unrepairable, we may charge storage at our discretion and follow applicable local rules for disposal of abandoned property. We will try to reach you at the phone number or email you provided first.

7. Limitation of liability

To the fullest extent permitted by law, our liability for any claim relating to a repair is limited to the amount you paid us for that specific job. We are not liable for indirect or consequential loss such as lost business, lost data, or loss of use beyond the repair fee, except where liability cannot be excluded under applicable law.

8. Website use

Website content is for general information about our centre and services. We aim to keep information accurate but do not guarantee uninterrupted access to the site. Links to third-party sites (such as Google Maps) are provided for convenience.

9. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Chennai, Tamil Nadu, unless mandatory consumer protection rules provide otherwise.

10. Contact

iQube Tech Care
iQube Tech Care, F9, F10 1st Floor, Anjuman Shopping Arcade, Mount Road, Chennai 600002
Mon-Sat 11am-10pm
Phone: +91 78985 78955
Email: maddy@iqubetechcare.com
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Last updated: 7 September 2026