iQube Tech Care
Privacy Policy
How we handle information when you use our website or visit our Mount Road repair centre.
This Privacy Policy describes how iQube Tech Care(“we”, “us”) collects and uses information when you visit iqubetechcare.com, submit a repair booking, contact us by phone or WhatsApp, or visit our physical centre in Chennai.
Information we collect
- Contact details you provide: name, phone number, device model, and issue description when you use our booking form, WhatsApp, email, or phone.
- Repair records: job notes, quotation, and handover details kept for service and warranty purposes at our centre.
- Website usage: standard analytics (such as page views and referral source) via privacy-oriented analytics tools, where enabled.
- Cookies: minimal cookies or local storage needed for site function and analytics. We do not use cookies to sell your data to third parties.
How we use information
- To respond to repair enquiries and provide quotations
- To perform and document in-store repair work and warranty support
- To improve our website and understand which pages customers find useful
- To comply with applicable law when required
What we do not do
- We do not sell personal information to data brokers or advertisers
- We do not offer remote account recovery or collect passwords for Apple ID or iCloud
- We do not request payment card details through unsolicited messages
Sharing with third parties
We may share limited information with service providers that help us operate the business—for example, messaging platforms (WhatsApp), email delivery, or website hosting—only as needed to provide the service. We may disclose information if required by law or to protect our legal rights.
Data retention
Repair and contact records are kept for as long as needed to complete service, honour warranty claims, and meet reasonable business record-keeping requirements. You may ask us to update or correct contact details associated with an active repair.
Security
We take reasonable steps to protect information at our centre and on our systems. No method of transmission or storage is completely secure; please avoid sending sensitive passwords or full payment card numbers through chat.
Your choices
You can contact us to ask what contact information we hold about an active or recent repair job. You may opt out of non-essential marketing messages by telling us when you contact the centre.
Children
Our services are intended for customers who can authorize repair of their own devices. We do not knowingly collect information from children under 13 without parental involvement.
Changes
We may update this policy from time to time. The “Last updated” date at the bottom of this page will change when we do.
Contact
Questions about this policy: maddy@iqubetechcare.com or +91 78985 78955.
iQube Tech Care, F9, F10 1st Floor, Anjuman Shopping Arcade, Mount Road, Chennai 600002 · Mon-Sat 11am-10pm
See also our About and Terms of Service pages.